Privacy Notice
Thames Laboratories takes the security of your personal information very seriously and is committed to ensuring that your personal information is protected at all times.
The purpose of this Privacy Notice is to explain to you how we control, process, handle and protect your personal information, including your rights under current laws and regulations.
Thames Laboratories operate a Clear Screen & Desk Policy in addition to this all personnel are required to sign a Confidentiality Agreement. If you require further information surrounding this please contact our Data Protection Officer.
Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a users computer or device.
Who is Thames Laboratories
“Thames Laboratories” refers to The Hazard Management and Environmental Services Laboratories Ltd trading as Thames Laboratories (02647438).
How to contact Thames Laboratories
If you have any questions regarding this Privacy Notice or our use of your personal information, please contact our Data Protection Officer by:
email: dataprotection@thameslabs.com
post: Data Protection Officer, Thames Laboratories, Hollow Farm, Hilton Road, Fenstanton, PE28 9LJ; or
phone: (+44) 01480 891800.
Does Thames Laboratories update the Privacy Notice?
Thames Laboratories may change the content of this Privacy Notice without notice to you. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version. This Privacy Notice was last updated on 11th May 2018.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is ZA017205.
Lawful basis – Consent
The reason we use this basis: if you sign up for our newsletter or contact us via our website, you have consented to us processing your personal data
We process your information in the following ways: We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: Your personal information is accessible by our approved third party support companies. These include our web and IT support providers who are bound by confidentiality agreements and are UK based. Information is accessible solely for the purpose of providing customers and users with high levels of service. We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Lawful basis – Contract
The reason we use this basis: if we are in a contractual agreement with you or the Company you are employed by.
We process your information in the following ways: to deliver the services outlined in the contract.
To inform you of any changes to our website, services or goods and products, in line with services offered as part of the contract.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
Sharing your information: Your personal information is accessible by our approved third party support companies. These include our web and IT support providers who are bound by confidentiality agreements and are UK based. Information is accessible solely for the purpose of providing customers and users with high levels of service. We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Lawful basis – Legitimate interests
The reason we use this basis: legitimate business interests that be beneficial to both parties, examples of such are below.
We process your information in the following ways: to communicate with you in regards to potential or upcoming business leads, examples include contract renewals, expected Bids/Tenders.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined there is no longer a legitimate interest.
Sharing your information: Your personal information is accessible by our approved third party support companies. These include our web and IT support providers who are bound by confidentiality agreements and are UK based. Information is accessible solely for the purpose of providing customers and users with high levels of service. We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Internet cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, after initial acceptance, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy for further information.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners.
Please refer to our Cookie Policy for further information.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Sponsored links, affiliate tracking & commissions.
Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, or are self served through our own means.
Clickable sponsored or affiliate links may be displayed as a website URL like this; www.thetafhotel.co.uk or as a titled text link like this: Bed & Breakfast in Whitland.
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or click here, you can also unsubscribe from all MailChimp lists.